Privacy Policy

Effective Date

This Privacy Policy is effective as of 09/28/2025.

1. Information We Collect

We may collect the following categories of information: – Personal Information: Name, email, phone, number, billing/shipping address. – Booking Details: Event location, dates, time preferences, special notes. – Payment Information: Processed securely by third-party payment processors (we do not store credit card details). – Media: Photos or videos taken during Santa visits. – Children’s Information: First names, wishlists, or letters to Santa (collected only with parental consent). – Technical Data: IP address, browser type, device identifiers when visiting our website.

2. How We Use Information

Your information may be used for: – Processing bookings and payments. – Delivering services, including Santa visits and gift handling. – Creating and delivering gift boxes and merchandise. – Sending booking confirmations, reminders, and updates. – Marketing promotions (if you opt in). – Training and quality assurance for our performers and staff.

3. Sharing of Information

We do not sell or rent personal data. We may share information with: – Service Providers: Payment processors, logistics staff, photographers, and drivers. – Marketing Partners: Only if you consent. -Legal/Compliance: If required by law, regulation, or court order.

4. Children’s Privacy

Santa on the Wheels is family-oriented and may collect limited information about children (such as wishlists, first names, or photos). We require parental or guardian consent before collecting or using children’s data. Parents may request deletion of their child’s data at any time.

5. Marketing & Photos

Families may consent to (or opt out of) use of event photos/videos for promotional purposes. If consented, images may appear on our website, social media, or print materials.

6. Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience and analyze site performance. You can manage cookies in your browser settings.

7. Data Security

We use industry-standard safeguards to protect your personal information. While no method is 100% secure, we strive to prevent unauthorized access, disclosure, or misuse.

8. Cancellation, Refunds & Data Retention

Booking details are retained for record-keeping, tax, and legal compliance. Photos/media are stored only as long as necessary for agreed uses. Cancellation and refund policies are detailed in the Waiver & Terms.

9. Arbitration & Disputes

Any dispute regarding this Privacy Policy or use of personal data will follow the arbitration process outlined in our Waiver & Terms.

10. Your Rights

You have the right to: – Access or request a copy of your data. – Request correction or deletion. – Opt

out of marketing communications at any time. Requests may be sent to: ■ santaonthewheels@mo-flex.com ■ 972-338-5581

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.